PLEASE NOTE: ORDERS ONCE PLACED ARE FINAL AND CANNOT BE CANCELLED.
We do not offer refunds/returns for any purchase made on the website. We exchange the product for any other product from the website for the same value only if it is a genuine error from our end or if it is a defective product which needs to be informed within 16 hours from delivery.
For any exchanges for products (if eligible as per mentioned in this section) purchased from our website, our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
Any products purchased during a sale/offer will not be exchanged/returned under any circumstances.
We initiate a return pick-up from our side only if we have sent you the wrong product.
Once we get a confirmation from your end regarding the exchange, we will initiate a return pick-up from our side. Our delivery partner will send an executive to pick up the order from your side. Please ensure that the box has a slip inside that mentions the order number and other details for ease of exchange. Please ensure that the box is in a good condition and sealed properly.
Once we receive the package, we shall make the necessary changes/adjustments and send it back to you.
If the reason is the selection of the wrong size of the product (bonnet/scrunchie) while ordering from your end, we would request you to send the package back to us after contacting us. Shipping for such exchanges is INR 150. APPROVAL OF SUCH EXCHANGES ARE SUBJECT TO OUR DISCRETION ONLY. (T & C Applied)
In case of wrong customisation measurement from customer end for products such as pillow covers, elasticase, plasticase; exchanges will NOT be done other than standard size covers (20 inches by 26 inches mentioned on the product page)
If by any chance you are not able to ship and request us to generate a return pick-up for such an item, you will be charged INR 150.00 for the same.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at [email protected] within 12-18 hours of receiving the order.
The site can also be accessed from the Facebook and Instagram pages and orders can also be placed from there as well as the page is integrated with the Website.
The products can also be found other website such as Amazon